IT Support Specialist

Job Description

Job Description

As an IT Support Specialist, you'll be the go-to resource for our team’s technology needs. You’ll help keep our people productive and secure by managing devices, troubleshooting issues, and supporting the systems that keep our hybrid workforce connected. This role is hands-on, customer-facing, and central to ensuring our technology just works.

You’ll partner closely with employees across every department, ensuring they have the tools and support they need to do their best work. From configuring new laptops to maintaining our AV systems, you’ll be the first line of defense when technology gets in the way, and the reason it runs smoothly when it doesn’t. If you’re proactive, resourceful, and love solving problems for people, this role will put you right at the heart of our team’s success. This is an in-office position (Mon - Fri) in our NoMad office.

About Regard

Our mission is to bring world-class healthcare to everyone. Regard is the world’s first comprehensive, automated diagnosis tool. Regard streamlines clinical and revenue cycle efforts to dramatically improve hospital finances, patient safety, and physician happiness. We are excited by challenges, mission-oriented work, and meaningful relationships. We work closely with some of the top health systems in the country and are leading the change that healthcare - one of the largest and most inefficient industries in the world - needs. We want you to join us.

Responsibilities :

• Provide responsive technical support to both remote and onsite team members
• Configure, deploy, and maintain end-user devices across macOS, Windows, and Linux
• Manage inventory and ensure devices remain compliant with security standards
• Monitor device health with MDM tools, addressing issues proactively
• Perform routine audits to maintain system reliability and compliance
• Support, install, and troubleshoot AV and conferencing systems (Zoom Rooms, Logitech, etc.)

Qualifications :

Preferred Qualifications :

Location \u007C Work Authorization

Comp \u007C Perks \u007C Benefits

At Regard, we carefully consider a wide range of factors when determining compensation, including your skills, qualifications, location, and experience. We expect the base salary range for this position to be $65,000 to $80,000. This is subject to change and may be modified in the future. We encourage all interested candidates to apply.

Our goal at Regard is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. Regard is proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws. We celebrate diversity and are proud of our supportive, inclusive workplace.

All candidates must successfully complete a background check as part of the hiring process.