Sr Support Engineer

Overview

Local company seeking a servant minded engineer who is looking to grow- This us a Hybrid role in Dallas, TX-

What we are looking for :

We are looking for a technical individual who are motivated, self-starters, and always eager to help while providing excellent customer service to our users. You'll need to be a team player with great attention to detail and communication skills as we work together to solve daily challenges.

What You'll Do

• Technical onboarding and ongoing support of users in multiple offices and countries
• Hardware deployment, software installation and maintenance of user machines
• Asset tracking and inventory management
• Communicate highly technical information to both technical and non-technical personnel
• Deploy and decommission user workstation VM's
• Google Workspace end user support
• Recommend new software and hardware solutions as needed
• Help maintain vendor relationships for hardware and software acquisitions
• Design and maintain Mobile Device Management policies and profiles for Apple and Android devices
• Update and maintain computer management policies in Jamf / Ivanti / Workspace One
• Work with key stakeholders and end users to identify and implement new processes and technologies
• Educate team members and org users on new processes and technologies
• Work with Audit and Compliance teams to review user access on a bi-weekly basis
• Drive team initiatives / projects

What You'll Need

Things that will help

Seniority level

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