Customer Service

Customer Service & Project Support Specialist

We're looking for a dynamic, detail-driven, and personable professional to join our team. As a Customer Service & Project Support Specialist, you'll be the frontline ambassador for our clients and a key contributor to project success. This role blends customer engagement, project coordination, and administrative precision. Candidates with healthcare or medical industry experience are highly encouraged to apply.

Serve as the primary contact for customer inquiries and project updates

Manage project documentation and maintain accurate records

Coordinate schedules, resources, and deliverables to meet project milestones

Ensure precision in order processing and data entry

Collaborate cross-functionally to resolve issues and maintain project momentum

Proven customer service experience with strong communication skills

Professional presence and ability to represent the company with confidence

Outgoing personality with a talent for building positive relationships

Exceptional attention to detail and organizational skills

Experience in scheduling, documentation, and follow-up coordination

Proficiency in Microsoft Office (Excel, Word, Outlook)

Ability to manage multiple priorities independently

Background in healthcare or medical-related environments

Familiarity with project management tools (e.g., MS Project, Smartsheet)

Be part of a mission-driven team improving healthcare education

Work in a collaborative and supportive environment

Opportunity to grow within a specialized and impactful industry

This is a Contract position based out of Wappingers Falls, NY.

The pay range for this position is $20.00 - $25.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off / Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Wappingers Falls, NY.

This position is anticipated to close on Nov 14, 2025.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.