Customer Service Representative

Customer Support Specialist

Providing customer assistance and support for client products and services via phone, email, chat or other channels ensuring excellent customer satisfaction. The Tier 1 Customer Support Specialist is the primary person for order entry and general inquiries and will work with purchasing departments to ensure accuracy with the purchasing process. They will provide customer service assistance and support for products via multiple channels while ensuring excellent customer satisfaction. The tier 1 role is involved in learning the sales processes, products and has a commitment to organizational success.

Professionally manage incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.

Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts as per the department standards and document interactions through SalesForce and QAD.

Provide high quality service and support in a variety of areas including, but not limited to : billing, placing print orders, and Web support.

Troubleshoot customer issues over the phone through effective probing and identifying the root of the customer issue to effectively provide solutions that best resolve the issue.

Use automated information systems to analyze the customer's situation.

Resolve issues in the best interest of both the customer and company.

Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.

Manage corrections through to resolution

Job Type & Location : This is a contract position based out of Wappingers Falls, NY.

Pay and Benefits : The pay range for this position is $23.00 - $23.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type : This is a fully onsite position in Wappingers Falls, NY.

Application Deadline : This position is anticipated to close on Nov 14, 2025.

About TEKsystems : We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.