Administrator, Order Support

Order Administrator

The Order Administrator supports the Sales organization by managing the end-to-end order process for equipment, service, and delivery. This role acts as a central liaison between Sales, Billing, Supply Chain, Planning, Enterprise Services, RFS, and Third-Party Lease vendors. The Administrator ensures accurate order entry, timely delivery, correct invoicing, and effective funding, while providing exceptional customer service and technical assistance.

Key Responsibilities

• Receive and process sales orders from Sales Representatives.
• Evaluate revenue and cost factors including pricing, lease rates, vendor credits, promotions, and compensation.
• Verify product information and pricing against contracts and published structures.
• Ensure all supporting documentation is complete and accurate.
• Maximize order processing efficiency to meet delivery and invoicing timelines.
• Review leasing program results and document accuracy.
• Provide order status updates and reconcile Order Management reports.
• Resolve post-submission order issues and coordinate paperwork flow.
• Monitor Oracle bookings through delivery, invoicing, and funding.
• Prevent month-to-month order roll delays.
• Communicate with Sales, Supply Chain, Service Ops, and Finance on order status.
• Handle complex customer and lease invoicing disputes.
• Initiate and process lease funding; liaise with third-party leasing companies.
• Train new employees and assist with complex orders.

Qualifications

Skills & Abilities

Working Conditions & Physical Demands

The above statements describe the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, skills, or working conditions associated with the role.

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