Contact Center Technical Project Manager

Company Description

VesuvITas is a trusted Contact Center Solutions and Consulting company with nearly 30 years of industry expertise, specializing in enhancing customer experiences through innovative and tailored approaches. Known for its five pillars—Contact Center, Customer Experience, Security, Analytics, and Cloud Migration—VesuvITas provides vendor-neutral and customer-centric solutions for businesses of all sizes. The organization focuses on designing comprehensive solutions that integrate people, process, and technology to optimize operations and boost customer satisfaction. By delivering secure and personalized customer experience technologies, VesuvITas fosters brand loyalty and drives business success.

Role Description

This is a full-time hybrid role for a Contact Center Technical Project Manager based in Deerfield Beach, FL, with some remote work flexibility. The role involves managing and overseeing contact center projects, developing and executing project plans, ensuring that deliverables meet business needs, and maintaining strong communication with stakeholders. The successful candidate will lead teams, analyze complex processes, and manage timelines, budgets, and resources to drive project success.

Qualifications

• Strong Project Management and Program Management skills, including experience managing multiple projects and ensuring successful delivery.
• Proven Team Leadership and the ability to foster collaboration and motivate team members.
• Excellent Analytical Skills and the ability to solve complex problems and make data-driven decisions.
• Exceptional Communication skills, with the ability to effectively convey information to diverse stakeholders.
• Experience with contact center technologies, cloud migration processes, and a focus on customer experience is highly desirable.
• Understanding of security requirements in industries such as PCI, cyber, and HIPAA is a plus.
• Ability to operate in a hybrid work environment with adaptability for part-time remote work.
• Bachelor's degree in a related field such as Business, Technology, or Communications, or equivalent professional experience.

Job Responsibilities

Job Skills & Qualifications

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