Call Center Specialist

Our Fort Lauderdale office currently has an opening for a career focused Member Services Representative who listens and leads with empathy. This opportunity is a great stepping stone for individuals looking to expand on their customer service excellence by breaking into the corporate world.

Our Member Service Representative team is responsible for the following :

• Delivering exceptional member support experiences
• Actively listening to member inquires / requests and respond with care via phone and email
• Serving as product knowledge experts including benefit coverage to members
• Building relationships and partnering with other departments to verify member requests regarding claims, payments, transport and enrollment
• Notating member accounts to ensure information is up-to-date
• Assisting with member fulfillment requests as needed
• Maintaining knowledge of current department standards and processes

Requirements