Senior Sales Manager, Call Center

Senior Sales Manager

MDVIP is seeking a strategic, people-centered Senior Sales Manager to lead our Call Center Sales team in Boca Raton, FL. This role blends strong sales leadership with operational expertise, motivational coaching, and technology-driven improvement.

This leader is responsible for developing sales strategies, guiding supervisors and agents, implementing incentive programs, enhancing Salesforce and workflow efficiency, and ensuring high-quality interactions across inbound and outbound sales campaigns.

The ideal candidate brings a balance of strategic insight and daily hands-on leadershipsomeone who can inspire performance, build a culture of accountability and motivation, and consistently deliver results while improving processes and the employee experience.

Key Responsibilities

• Lead and develop the Call Center Sales organization , including supervisors and direct staff, through individualized coaching, performance management, consistent feedback, and structured training that ensures strong sales techniques, quality service, and understanding of MDVIP's value proposition.
• Plan, execute, and continuously refine sales strategies for inbound / outbound campaigns; oversee daily sales operations; ensure team achievement of conversion, quality, productivity, and customer experience goals; and serve as Manager on Duty (MOD) as scheduled.
• Design and optimize incentive programs, workflows, and processes that motivate daily performance, improve call handling, support employee satisfaction, and enhance productivity, quality, and profitability across the department.
• Use technology and data to drive improvement , including optimizing Salesforce and telephony workflows, identifying digital transformation opportunities, partnering with Workforce Management to maintain efficient staffing levels, and leveraging performance metrics to adjust strategy and guide decision-making.

Key Competencies

Minimum Qualifications

Preferred Qualifications

Why Join MDVIP?