Services Project Coordinator (Remote) CST

Job Title

Key Responsibilities

Answer inbound calls from customers, service providers and stores to provide installation job support.

Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates or gather job information.

Conduct initial contact with customer and service providers to provide centralized contact information and job expectations in order to verify project scope and ensure alignment.

Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer.

In coordination with stores and customers, arrange product delivery to ensure work can begin on time.

Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded in the appropriate system.

Manage and resolve Work Order issues (post project completion) including assessment of related costs and the potential of service provider and / or vendor charge backs.

Submit accurate and thorough documentation of all interactions related to the project in appropriate technology tools.

Practice active listening skills with customers, service providers, stores and vendors in order to deliver an excellent customer experience and promote team collaboration.

Deliver consistent service by referring to and executing defined processes and providing feedback that will enhance current processes.

Drive for results by consistently achieving goals and completing tasks / activities on time.

Build effective relationships with others by organizing information, sharing information with coworkers and leaders and seeking performance feedback.

Adapt to a fast-paced environment with evolving process enhancements.

Complete assigned training courses, participate in team meetings, town halls, developmental meetings, etc.

Required Qualifications

High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable.

1- 3 years' experience in a customer facing role.

Preferred Qualifications

Bachelor's degree related field.

1 year experience in project coordination OR experience in remodeling or construction industry.

1 year experience working in a Project Management function.

Experience in contact center environment.

Pay Range : $17.73 - $29.61 per hour.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and / or experience.

For information regarding our benefit programs and eligibility, please visit our benefits page.

Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws.