Receptionist

Receptionist

The Receptionist plays a large role in creating a first impression of the company via in-person and phone interactions with individuals, including prospective clients, employees, guests, and vendors who walk through the door or call the location. We are seeking a passionate and driven professional to act as an ambassador and liaison between our client, employees, and visitors who come to the site. Ideally, this individual cares deeply about the level of interaction and the quality of the experience the recipient enjoys during their initial interactions at the site.

Job Description :

• Ensures a smooth and seamless employee and guest experience by communicating warmly, clearly, and effectively with the employee, guest, employee host, vendors, etc. to meet the request at hand.
• Consistently offers professional, friendly, and welcoming interactions.
• Answers and screens all incoming internal calls to handle caller's inquiries whenever appropriate and possible. Re-directs calls as needed and takes adequately detailed messages when required.
• Greets, assists, and / or directs visitors, vendors, and the general public employing a professional, courteous, and respectful demeanor at all times.
• Manages visitor badges and maintains appropriate visitor records.
• Is actively visible in the reception area and always accessible to the customer via phone, walkie talkie. Provides advance notice to manager and customer for personal time off.
• Provides administrative relief and support, as needed, for personnel in administration, mail room, and copy / publication.
• Maintains guest registration logs via electronic guest management system.
• Schedules, organizes, and assists with event and meeting room reservations.
• Reviews all appropriate documents, manuals, and standard operating procedures to be familiar with details of engaging with guest visitors, employees, and visitors.
• Assists with any changes or new information promptly and reliably, following up with the customer to ensure satisfaction with course of action.
• Ensures positive guest / group experience, through personal interaction and attendance at functions or other interactions throughout the day. Must be flexible to accommodate irregular and / or extended hours.
• Assists with administrative responsibilities, including supply ordering, visual inspection of conference rooms, guest space, or supply closet or other responsibilities as required and requested.
• Provides travel assistance, calling cabs, communicating arrival, etc.
• Displays professionalism and a sense of pride in all aspects of his / her duties and responsibilities.
• Understands and adheres to all safety and security protocols.
• Reviews internal work order system and reports service requests through building work order system. Communicates to building management as tenant / landlord liaison.

Requirements :

Physical Requirements :

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.