Training and Development Coordinator

Training and Development Coordinator

The Support Services Division Training and Development Coordinator is a full-time, benefited, civilian, non-sworn, non-exempt position assigned to the Sheriff Computer Support (SCS) team. This position is responsible for application support, development of training programs, documentation, configuration, and process improvements for the Boulder County Sheriff's Office (BCSO). The Support Services Division Training and Development Coordinator leads technology-related initiatives, supports system users across the Sheriff's Office, and ensures applications meet operational, training, and security requirements. The position reports to the SCS Technology Manager.

Boulder County is a family-friendly workplace dedicated to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law. Boulder County requires its employees to reside in the state of Colorado as of the first day of work. New employees receive an 80-hour bank of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month.

Examples of Duties

• Provide application support, troubleshooting, configuration, and testing for critical Sheriff's Office applications, including Records Management System (RMS) / Jail Management System (JMS), E-ticketing solution, Body Worn Camera (BWC) / In-Car Camera systems, Microsoft Teams, etc.
• Lead the evaluation, design, planning, implementation, training, and deployment of new applications or major upgrades, including serving as project manager for specialized solutions.
• Review, test, document, and train staff on all supported applications prior to system go-live / upgrades or changes, ensuring smooth adoption and operational continuity.
• Develop, deliver, and maintain comprehensive training materials, including lesson plans, PowerPoints, videos, job aids, and user guides for all major Sheriff's Office applications.
• Conduct training sessions for over 400 Sheriff's Office staff members across multiple shifts and functions.
• Lead the Sheriff's Office User Group to drive collaborative solutions for application issues, process improvements, and technology enhancements.
• Collaborate with vendors to resolve issues, test new features, and implement system improvements, ensuring requirements are met and users receive clear documentation and training.
• Serve as the subject matter expert (SME) for Sheriff's Office applications by maintaining working knowledge of application workflows, law enforcement processes, and operational requirements.
• Answer and resolve service tickets, questions, and issues in a timely and professional manner.
• Ensure all Sheriff's Office data and applications meet CJIS requirements to protect county and community data security.
• Perform other duties as required.

Required Qualifications