Customer Success Specialist

A company is looking for a Customer Success Specialist to drive customer retention and sales growth through digital solutions support.

Key Responsibilities

Achieves sales targets for assigned accounts to enhance customer retention and sales growth

Provides consultative upselling and service by leveraging product knowledge

Monitors the success of digital courses to ensure a positive customer experience

Required Qualifications

Minimum of 2 years of experience in a relationship-based role, such as customer or account management

Demonstrated understanding of technology and experience with digital products

Ability to analyze data and apply it to drive results

Bachelor's degree or equivalent experience preferred, particularly in a higher education environment

Some direct sales experience is preferred