Team Member Relations Manager
Honda Center welcomes fans, performers, and athletes from around the globe. Our team members are an integral part of the event experience through their interactions with guests. Whether you're looking to create a great guest experience at a concert, support business growth and development, work behind-the-scenes during an Anaheim Ducks game, or anything in-between, this is your opportunity to start the next chapter of your career story and help create a one-of-a-kind fan experience at Honda Center.
Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile.
Responsibilities
- Lead complex and sensitive employee relations investigations, ensuring fairness, consistency, and legal compliance
- Provide guidance and support to managers and team members on conflict resolution, discipline, performance issues, and policy interpretation
- Coach leaders on proactive employee engagement and team development practices
- Partner with legal counsel when necessary to mitigate organizational risk
- Develop, revise, and implement HR policies and procedures that reflect best practices and comply with federal, state, and local laws
- Ensure consistent application of company policies across locations and departments
- Conduct training sessions for managers and employees on topics such as harassment prevention, workplace conduct, and performance management
- Collaborate with HR leadership to align employee relations initiatives with business goals and cultural values
- Analyze trends in employee relations data and recommend proactive solutions
- Serve as a subject matter expert and thought partner for continuous improvement in employee satisfaction and retention strategies
- Lead prompt, thorough, and confidential investigations into complaints and concerns
- Maintain accurate documentation and tracking of all ER issues using internal systems
- Develop reports and present insights and risk assessments to HR and executive leadership
Qualifications
Bachelor's degree in Human Resources, Business, or comparable experience5-7 years of progressive employee relations experienceStrong knowledge of labor laws, employment regulations, and HR best practices in CaliforniaDemonstrated experience handling high-volume or high-complexity ER issues in hospitality, retail, restaurant, or sports organizationsExceptional interpersonal, coaching, and conflict-resolution skillsTraining and facilitation experienceAbility to travel to field locations or venues as neededPreferred Experience
HR certifications (PHR, SPHR, SHRM-CP / SHRM-SCP)Experience working in unionized environmentsSpanish speakingKnowledge, Skills, and Experience
Education - Bachelor's Degree
Experience Required - 5+ Year
This position is on-site.
Company : OC Sports & Entertainment, LLC
We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!