Lead Medical Office Receptionist - Camp Verde Family Practice

Lead Medical Office Receptionist

The Lead Medical Office Receptionist performs all of the functions of a Medical Office Receptionist, including receiving incoming calls, greeting patients, obtaining registration and appointment information, collecting payments, and striving for extraordinary service at all times. In addition and under the direct supervision of the Practice Manager, the Lead Medical Office Receptionist acts as a subject matter expert for all front office responsibilities and as a liaison with provider practices interacting with pre-visit and post-visit services. S / he assists the practice supervisor in driving process improvement initiatives, ensuring continuous process improvement across all front office functions. This position's work location is on site only.

Responsibilities

Administrative

• Answers multi-line telephones, operates and troubleshoots photocopiers, uses a variety of office equipment and operates computer ordering system (including utilization or audit of time edit function).
• Secures, sorts, opens, and distributes forms, mail, communications, office supplies and office equipment.
• Coordinates and schedules department meetings.
• Attends staff and other meetings.
• Collaborates with department leaders to develop and distribute agendas, and takes notes and minutes.
• Makes arrangements including travel, lodging, and transportation.
• Maintains procedures for front office duties, charging, time edits, material management, and quality manual.

Patient Experience

Communication and Work Flow

Operations and Inventory Management

Finance and Insurance Authorization

Compliance / Safety

Qualifications

Education

High School Diploma or GED - RequiredAssociate's Degree - Preferred

Certification & Licensures

Fingerprint Clearance Card application number- Required upon hireFingerprint Clearance Card- Required within 90 days from date of hire

Experience

Minimum of one (1) years medical or comparable experience - RequiredMinimum of two (2) years of customer service experience - PreferredPrevious supervisory experience - PreferredPrevious experience with Dimensions, Lawson, Halogen, Midas, Microsoft Office Suite - PreferredHealthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.