Medical Office Receptionist - Verde Valley Medical Center & Clinics

Medical Office Receptionist

The Medical Office Receptionist undertakes a variety of day-to-day office and clerical tasks to ensure that office operations run smoothly and are successful in supporting other business activities. The Medical Office Receptionist obtains insurance information, collects payments and works with the scheduling system as well as acts as an interdepartmental staff liaison between staff, providers and customers to ensure professional service and promote customer relations. The Medical Office Receptionist is able to function with minimal supervision and demonstrates appropriate decision making skills within established guidelines, maintains strict confidentiality, and utilizes discretion at all times.

This position's work location is on site only.

Available departments include : Cardiac Rehabilitation, EntireCare Outpatient, EntireCare Outpatient Sedona, EntireCare Outpatient VOC, Radiation Oncology Sedona, EntireCare Camp Verde, Neurology Cottonwood, Cardiology Practice Cottonwood, Endocrinology Cottonwood, General Surgeon Physician, Family Practice Cottonwood, Orthopedic Physician, Family Practice Sedona, Family Practice Camp Verde, Family Practice VOC, Infectious Disease Physician, Urology Physician, Sleep Clinic Cottonwood, Occupational Medicine Clinic, OB Clinic, Breast Cancer Clinic, Medical Oncology Clinic, Continuity Clinic, Immediate Care Camp Verde.

Benefits include : Free health insurance for employees, opportunities for professional growth, free bus pass, wellness program including wellness coaches, HSA and FSA accounts available, pharmacy discounts for employees, employer self-funded short term disability program / salary continuation (no employee contributions), volunteer time off program (get involved), employee discounts program for various local and national organizations, pet insurance, employee recognitions and celebrations, diversity, equity and inclusion initiatives, employee referral bonus program, and employee assistance program.

Responsibilities

Administrative

• Answers multi-line telephones, operates and troubleshoots photocopiers, uses a variety of office equipment and operates computer ordering system (including utilization or audit of time edit functions).
• Secures, sorts, opens, and distributes forms, mail, communications, office supplies and office equipment.
• Provides backup coverage for other support staff, ensuring completion of assignments. Prioritizes and completes special projects as assigned.
• Coordinates and maintains efficient office operations.
• Maintains scheduling system so records are accurate and complete and can be used to analyze patient / staffing patterns.
• Maintains reports involving patient scheduling.
• Trains and orients appropriate office staff on front office responsibilities.
• Inventories and reorders necessary equipment / supplies, maintains inventory of necessary floor stock items (varies by location).

Patient Experience

Finance and Insurance Authorization

Communication

Compliance / Safety

Qualifications

Education High School Diploma or GED - Required

Associate's Degree - Preferred

Certification & Licensures Fingerprint Clearance Card application number- Required upon hire

Fingerprint Clearance Card- Required within 90 days from date of hire

Experience Minimum two years in medical or comparable field - Preferred

Minimum two years of customer service experience - Preferred

Previous experience with Dimensions, Lawson, Halogen, Midas, Microsoft Office Suite - Preferred