Information Technology Service Delivery Manager (San Antonio)

SAP Service Delivery Manager

• 15+ Years of IT Experience with minimum 5 years of relevant experience managing service delivery of an SAP engagement
• Electric Utility experience is a plus but not mandatory
• Manage all aspects of IT service delivery to meet SLAs and business objectives.
• Act as the main point of contact for customer and stakeholders on service matters.
• Oversee incidents, problems, system maintenance, DR / BCP activities and change management processes.
• Monitor KPIs and service metrics, providing regular performance reports.
• Drive continuous improvement and service optimization initiatives.
• Lead, mentor, and manage HCLTech service delivery teams.
• Coordinate cross-functional teams for smooth service and project delivery.
• Ensure compliance with security, regulatory, and contractual obligations.
• Manage risks related to service delivery and implement mitigation plans.

Ensure coordination between Onshore and Offshore Teams