Inside Sales Account Representative

Inside Sales Account Representative

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple : to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people. When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more. This is your opportunity to make a difference for you and your family. Come join our team!

Responsibilities of Position :

• Oversee account management of existing lower revenue producing commercial customer accounts with a focus on customer satisfaction and quality of revenue.
• Retain and develop long-term business relationships with existing customers through proactive and prompt resolution of customer concerns, and timely service agreement updates.
• Conduct phone calls, and electronic communications to existing customers to foster relationships.
• Develop and provide a thorough knowledge of Rumpke's available services, lines of business and pricing structure, while offering additional services to existing customers to increase revenue.
• Respond to service cancellation requests with priority and follow-up in an attempt to save the business where possible.
• Utilize the Company's CRM on a daily basis, scheduling and documenting activities, and developing customer profiles.
• Maintain canceled customer list (prospects), flipping to Outside Sales Representatives for future sales.
• Complete required Customer Service Agreements, reports, and other paperwork in a timely manner and in accordance with Company policy.
• Regularly meet with management to review weekly sales activities and status of customers.
• Perform other duties as assigned.

Supervisory Responsibility :

This position will not manage employees.

Skills & Abilities Needed for Position :

Experience & Knowledge Needed for Position :

Physical Requirements in a Regular Workday :

Additional Working Conditions / Aspects :

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.