Customer Support Consultant

A company is looking for a Consultant.

Key Responsibilities

Analyzing, troubleshooting, and resolving issues

Triaging and remediating tickets while communicating with technical and functional teams

Supporting configuration management processes and providing functional support for deployment activities

Required Qualifications

Ability to work 8am to 4pm ET

Minimum 3 years of experience in a Government-facing functional, customer service, or help desk role

Experience in generating and analyzing reports desired

Experience in configuration management desired

Experience using Microsoft Office Suite, specifically MS Word and MS Excel