Senior Product Manager, AI Steering (US)

About Gladly :

Uniquely powered by Customer AI Gladly is the only CX platform that puts the customer not tickets at the center of every conversation. Trusted by the worlds most customer-centric brands including Crate & Barrel Ulta Beauty and Tumi Gladly delivers radically efficient and radically personal was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly every conversation feels uniquely tailored and instantly responsive emotionally intelligent and operationally precise deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI uniquely designed to maintain a single continuous conversation across all channels while striking the perfect balance of technology and human connection. Learn more at .

The Opportunity

Were looking for a Sr. Product Manager to join our AI Steering product team which is responsible for the experience that managers have when instructing optimizing and monitoring AI performance for their brand. This experience is central to how brands leverage Gladlys powerfully simple agentic AI to respond to consumer questions take action on their behalf and do so with the confidence it will represent their brand well. Equally important this experience covers the feedback loops to managers on how to continue improving their AI performance quality and impact. The team works at the cutting edge of crafting AI-powered experiences across all channels. Our product teams are led by a product manager designer and engineering manager and are organized around personas which helps us create a long-term vision and build toward that.

We draw inspiration from consumer apps and AI experiences and because we have all communication channels in one platform we have shifted what consumers can expect from companies. With a range of powerful AI features we are pioneering how to balance the ease and scale of automation with the empathy and intuition of people. This is a great opportunity to work on an experience that managers love using and impacts millions of people getting help from brands they love.

Wed ideally find a new teammate who can grasp technical and design concepts to bring out the best in their coworkers takes complex problems and guides towards simple and intuitive solutions can sift out the signal from the noise and is excited to collaborate with customers stakeholders and other teams to drive impact.

What youll do on the team :

• Create a vision and strategy for your product area that furthers the company goals and vision
• Deeply understand the market and customer needs to identify compelling problems worth solving and the viability of solutions in partnership with design marketing and engineering
• Validate plan and deliver on both impactful enhancements and new products
• Collaborate across Product teams to build a cohesive product and hone your PM craft
• Bring others along in the process (Sales Customer Success Execs partners etc.) and align teams with a clear and compelling message

A few projects you could be working on :

What youll bring to the team :

Why Join Gladly

At Gladly were not just building softwarewere transforming an industry. We take a people-first approach both in our product and our culture. When you join us youll enjoy :

At Gladly we believe in challenging the status quo celebrating grit and striving for excellence. We thrive as a team by embracing transparency collaboration and a customer-first mindset. If this role excites you but you dont meet every qualification we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success.

Compensation

$150000 to $180000 annual salary equity benefits

For cash compensation we set standard ranges for all U.S.-based roles based on function level and geographic location benchmarked against similar-stage growth order to be compliant with local legislation as well as to provide greater transparency to candidates we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise and may vary from the amounts listed above.

Why Join Gladly

At Gladly were not just building softwarewere transforming an industry. We take a people-first approach both in our product and our culture. When you join us youll enjoy :

At Gladly we believe in challenging the status quo celebrating grit and striving for excellence. We thrive as a team by embracing transparency collaboration and a customer-first mindset. If this role excites you but you dont meet every qualification we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success.

Required Experience :

Senior IC

Key Skills

Time Management,Data Analytics,Analytical,Agile,Requirement Gathering,Strategic thinking,Visio,Communication,Problem Solving,Market Research,UML,Cross Functional Teams

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 150000 - 180000