Provider Capacity Analyst

Join to apply for the Provider Capacity Analyst role at Columbia University Irving Medical Center

Location : Building 3 Columbus Circle, New York, NY 10019

Grade : 104

Salary Range : $80,000.00-$90,000.00

Job Type : Officer of Administration

Regular / Temporary : Regular

Hours Per Week : 35

Standard Work Schedule : 9AM-5PM, M-F

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Overview

Reporting to the Template Team Manager, the Provider Capacity Analyst will provide consultative support to clinical practices on provider capacity and template configuration. The analyst will work with practice leadership to develop recommendations to improve capacity utilization and template design, based on data analysis and practice feedback. The analyst will ensure adherence to organizational standards and identify and escalate any barriers. The analyst will track implementation progress and outcomes of recommended actions.

Responsibilities

• Engages with practice leadership to understand and measure existing provider capacity, develop improvement tactics, and identify barriers to improving capacity utilization.
• Ensures adherence to organizational capacity and template standards.
• Participates in capacity and template governance structure.
• Collaborates with departments to adjust resources based on demand forecasts.
• Aligns provider scheduling templates to meet patient and operational requirements as indicated by capacity utilization, access / revenue cycle, and patient satisfaction data, as well as operational feedback.
• Analyses data to identify opportunities for improvement and reviews metrics to monitor and measure impact of improvement efforts.
• Addresses complex scheduling workflow and template issues through cooperation with practice operations, call center leadership, central template team, and EHR administrators.
• Collaborates with central template team and practice management to ensure completion of agreed upon tactics, including requesting EHR system changes as needed.
• Ensure alignment to general access goals, such as increasing patient self-scheduling and improved referral management processes.
• Performs all other duties as assigned within scope of practice and / or training.
• Strategy & Project Management : Manages engagements with practices, including monitoring key performance indicators, designing and creating performance improvement projects / initiatives, and tracking ongoing performance.
• Tracks progress of deliverables related to individual engagements with practices.
• Under the direction of the manager, participates in change management activities, including communication strategies.
• Develops and maintains a productive and collaborative relationship with departmental and clinical management and representatives, vendors, and other key partners, working to maintain service standards.
• Participates in patient satisfaction initiatives, ensuring that efforts support an elevated patient experience.
• Supports assigned projects and initiatives. Utilizes tools and reporting mechanisms to track progress and ensure timely communication of issues and status. Conducts research and gap analysis as needed. Provides administrative support for projects as needed. Maintains internal documentation for tracking system records and ongoing projects.
• Proactively addresses bottlenecks in service delivery by adjusting capacity strategies.

People

Other

Minimum Qualifications

Preferred Qualifications

Competencies

Patient Facing Competencies

Leadership Competencies

Equal Opportunity Employer / Disability / Veteran. Columbia University is committed to the hiring of qualified local residents.

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