Supply Chain Customer Experience Professional

Essential Functions :

Uses available resources and strong judgment to determine the best course of action and / or optimal solution while interacting with customers through various communication channels

Serves as a knowledgeable resource to customers through accurate and efficient delivery of information to resolve issues / concerns and help them define product / project needs

Strives to be the single point of contact for various requests, including but not limited to order placement, product sourcing, and shipment tracking

Escalates customers concerns to Supply Chain Customer Experience Supervisor, as applicable, determining reason for escalation and ensuring resolution of concern

Multitasks efficiently to accurately input data while gathering necessary information to address customers inquiries

Connects on a personal level to establish rapport and guide the customers in every interaction with a positive attitude, engagement, care, and courtesy

Leverages problem solving skills and remains calm under pressure to resolve increasingly complex problems

Listens attentively to customers to fully understand their needs and the need behind the need, adapting in-the-moment and being resourceful to resolve problems while demonstrating sincere appreciation

Follows-up with customers to ensure all order and project requirements are satisfactorily met

Practices continuous learning and self-development by remaining actively engaged in ongoing learning of Lowes business and Supply Chain resources to effectively complete tasks

Provides feedback to Supply Chain Customer Experience Supervisor for continuous improvement to help determine gaps in processes

Partners with shipping, receiving and transportation to troubleshoot issues and communicate to internal and external customers accordingly

Minimum Requirements :

High School or GED

2 years experience in a call center, office administration, high volume retail, service support, or similar work environment

Experience processing specialty orders

Excellent written and oral communication skills

Basic math and reading comprehension skills

Basic computer skills, including working knowledge of Microsoft Office

Ability to solve problems with a positive, can-do attitude.

Ability to multi-task, prioritize and manage time effectively

Ability to stay calm with all customers seeking resolution to a problem by providing support and superior customers service until resolution is met

Preferences :

Knowledge of the home improvement retail industry

Pay Range : $20.95 - $25.45 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and / or experience. For information regarding our benefit programs and eligibility, please visit https : / / talent.lowes.com / us / en / benefits .

Associate Benefits ( https : / / talent.lowes.com / us / en / joining-our-team )

• Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.
• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work / life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and / or deferred compensation plan, and grant awards

Lowes is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.' Pay Range : $20.95 - $25.45 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and / or experience. For information regarding our benefit programs and eligibility, please visit https : / / talent.lowes.com / us / en / benefits.

Required

Preferred

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