Credit & Collections Specialist

Job Description

Job Description

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.

Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin's Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees' careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.

The Credit & Collections Specialist will be a key partner to the Sales organization by extending credit per the company policy that unlocks future revenue opportunities. The ideal candidate will collect past-due balances at an advanced level of skill and complexity through various channels (phone, text, email). They will also work towards acquiring a strong understanding of customer behaviors to help inform decisions on how to collect payments, how and when there should be communication with customers, and where to improve with automation.

In This Role

• Partner with the Sales organization to implement credit terms per the company credit policy to drive top-line growth
• Support the customer credit review processes which includes analyzing financial statements and supplementary information, evaluating the credit risks, approving accounts, and submitting recommendations
• Analyze, adjust credit lines to ensure maximum flow of product to customer, meeting on time delivery requirements without compromising accounts receivable, and maximizing inventory turns and lowering carrying costs
• Work with cross-functional teams to identify problems and gaps and propose solutions to improve processes including opportunities for automating manual processes or activities
• Aid implementation of systems including new ERP and leverage technology to build scalable / sustainable processes to create efficiencies, streamline accounts receivable
• Initiate and engage in outbound customer communication for delinquent accounts while balancing complete customer satisfaction
• Assist with maintaining invoicing / customer procurement portals for transacting with customers as needed
• Monitor, prepare, and analyze collections metrics and goals on an individual and team level
• Participate in key strategic initiatives and assist with ad hoc projects as needed
• Other duties as assigned, in accordance with training and qualifications
• Uphold the Core Values and be a valuable member of the Four Hands team

Be open and honest

The Ideal Person

About Four Hands

Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home.

Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win.

And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done.

Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

Visit www.FourHands.com for more information.