Manager, Billings, Credit, and Collections

Manager, Billings, Credit, and Collections

At Sonar, we're a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don't just solve symptoms of problems we fix problems at the source source code, to be specific. We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. We believe team members should have the opportunity to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we're all about the mission : provide solutions that deliver Clean Code.

We are seeking a dynamic and experienced Manager of Billing, Credit, and Collections to lead our billing and collections functions. This role provides the strategic vision for these functions while providing oversight of the day to day operations of these teams. Core responsibilities include managing the daily work-flow of the department, partnering closely with the Sales and Revenue teams to manage client orders and billings on time, analyze payment trends including DSO and bad debt. Additionally responsibilities process improvement, providing subject matter expertise to various company stakeholders, support month-end close and meeting Audit and control requirements. The Manager will manage two key teams : an invoicing team of approximately 4 professionals located in both Geneva, Switzerland and Austin, TX, responsible for generating and dispatching invoices, and a collections team of 3 professionals also in Geneva and Austin.

What You Will Do Daily :

• Lead, mentor, and develop a geographically distributed team of 7 professionals, including an invoicing team of 4 and a collections team of 3 across Geneva and Austin.
• Set team goals, performance metrics, and professional development plans for team members in both locations.
• Foster a collaborative and high-performance work environment across different time zones and cultures.
• Oversee the generation and distribution of accurate and timely invoices for all locations.
• Ensure compliance with company policies, accounting standards, and relevant regulations from the issuing legal entity (primarily Switzerland).
• Implement and maintain efficient billing processes and systems across all locations.
• Address and resolve complex billing issues and customer inquiries from a global customer base.
• Manages high level billing escalations and makes related business decisions
• Manage the accounts receivable aging process and implement strategies to reduce outstanding balances for all regions.
• Manage credit risk while ensuring the DSO and dilution on accounts is kept within acceptable limits
• Monitor customer payment behavior and proactively address potential delinquencies across various regions.
• Prepare and present regular reports on accounts receivable status and collection activities from both locations.
• Meet with the Revenue Operations director and Sales Operations teams to Identify and implement process improvements to enhance efficiency and effectiveness within the billing and accounts receivable functions, considering the geographical distribution.
• Utilize technology and automation to streamline workflows and reduce manual effort across Geneva and Austin.
• Develop and maintain documentation of key processes and procedures accessible to all team members.
• Ensure accurate and timely reporting of billing and accounts receivable data for consolidated reporting.
• Contribute to month-end and year-end closing activities.
• Provide analysis and insights related to billing and collections performance across all regions.
• Collaborate with other departments, including Sales, Customer Success, and Finance, in both Geneva and Austin to ensure alignment and resolve issues.
• Act as a key point of contact for internal and external stakeholders on billing and accounts receivable matters for both locations.
• Participate in external and internal audits as they relate to billing and collection functions.

The Experience You Will Need :

Benefits of Working with Sonar :

Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness and embraces the right to fail (and get right back up again!). We believe that the best idea wins and everyone has a voice. We believe that great people make a great company. We value people skills as much as technical skills and strive to keep things friendly and laid-back while still being passionate leaders in our domains. Our 550+ SonarSourcers from 33 different nationalities can relate! We embrace work-life balance. It is important to maintain a healthy work-life balance. This is why we have a flexible work policy that includes remote and in-office hybrid work (minimum three days a week in the office - Monday / Tuesday / Thursday). We have a growth mindset. We love to learn and believe that continuous education is critical to our success. In an ever-changing industry, new skills are a must, and we're happy to help our team acquire them.

We prioritize Diversity, Equity, and Inclusion : At Sonar, we are a global workforce and recognize the value of different backgrounds, and global cultures. We are committed to creating a diverse work environment and are proud to be an equal-opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All offers of employment at Sonar are contingent upon the clear results of a comprehensive background check conducted prior to the start date. Please note that applications submitted through agencies or third-party recruiters will not be considered.