Must be eligible to work in the United States without the need for work visa or residency sponsorship.
Our Newest Opportunity:
Customer Experience Marketing Specialist
Are you passionate about creating memorable client experiences and building lasting relationships? Join our high-performing team as a Customer Experience Marketing Specialist and play a pivotal role in shaping how our brand connects with clients at every touchpoint.
Key Responsibilities:
· Source, plan, and facilitate all in-person and virtual events for the Massachusetts, Connecticut, and Vermont markets within the broader East Region.
· Build, maintain, and execute a cohesive in-market event calendar, supporting both local and regional events throughout the year.
· Design and implement innovative marketing campaigns and client engagement programs that drive satisfaction, loyalty, and advocacy.
· Collaborate with regional and national marketing teams to deliver seamless, personalized experiences across the client journey.
· Utilize marketing technology platforms to track engagement, improve attendance, and connect marketing efforts to new client acquisition.
· Gather and analyze client feedback through surveys, post-event debriefs, interviews, and data analytics, translating insights into actionable improvements.
· Monitor and report on key client experience (CX) metrics, including NPS, VOC, retention rates, referral rates, and campaign performance; adjust strategies based on results.
· Stay current with industry trends, competitor strategies, and emerging CX technologies to continuously enhance the client experience.
· Serve as a brand ambassador, fostering strong relationships with clients and internal stakeholders.
Desired Skills & Qualifications:
· Bachelor’s degree in marketing, Business Administration, Communications, or a related field.
· 2 -3+ years of experience in customer experience, marketing, or client relations roles.
· Proven record of developing and executing successful CX or referral marketing initiatives.
· Strong analytical and problem-solving abilities.
· Excellent written and verbal communication skills, with proficiency in writing, editing, proofreading, and interviewing.
· Creative thinker with a passion for delivering exceptional client experiences.
· Ability to manage multiple projects and priorities in a demanding environment.
· Proficiency in digital marketing, social media, and content creation.
· Familiarity with CX measurement frameworks (e.g., NPS, CSAT).
· Experience with CRM systems (Salesforce, Microsoft D365), marketing design and automation platforms (Canva, Adobe Creative Suite, HubSpot, Constant Contact, CVent), and social channels (Hootsuite, LinkedIn, Instagram, X, Facebook).
· Initiative-taking, energetic, and collaborative team player.
Performance Expectations:
· Consistently improve client satisfaction and retention metrics.
· Increase new client acquisition through events, targeted campaigns, and referrals.
· Provide actionable insights and recommendations based on client feedback and data analysis.
· Demonstrate initiative and ownership in identifying and solving client experience challenges.
· Maintain a high level of responsiveness and professionalism in all client interactions.
If you thrive in a fast-paced environment, excel at building meaningful connections, and are driven to make a measurable impact, we want to hear from you!
Apply today and help us redefine what exceptional customer experience looks like!
The typical base pay range for this role nationwide is $62,000 to $65,000 per year.
Customer Experience Marketing Specialist • Canton, MA
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