Operator, Security Operations Center (Night Shift)

What to Expect

As a SOC Operator, you can expect to play a crucial role in supporting the business. Your responsibilities will include monitoring, tracking, and coordinating response to incidents in a fast-paced, agile environment. You will workwith various security tools and technologiesand will assistwith requests via phone, email, and / or radio. Collaboration with other teams is essential for effective incident resolution.Operators will troubleshoot, assess, and triage security related issues as required.Expect to stay updated on the latest security trends to continuously support the organization. Strong analytical skills, attention to detail, and the ability to work under pressure are key attributes for success in this role. Additionally,being adaptable and able to prioritize tasks efficiently will help manage the dynamic nature of security incidents. Continuous learning and professional development are also important. The ideal candidate is trustworthy and consistently demonstrates excellence.

What You'll Do

• Coordinate with security teams and other partners during emergency and routine events, including other general customer service-related calls
• Conduct investigative video reviews and report findings
• Dispatch security, fire, EMS, or other response personnel as required
• Provide exceptional customer service while supporting external partners with requests via email and / or phone
• Assist in conducting investigations and update requestors in a timely manner. Assist during afterhours with routine badging requests
• Monitor fire alarm systems, investigate and document as they come in to the internal fire team
• Properly document all reported incidents, notifying appropriate parties for information, escalation, or other business required actions

What You'll Bring

Compensation and Benefits Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire :

2 medical plan options with $0 payroll deduction

Expected Compensation $17.60 - $37.20 / hour + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.