Specialist, IT Support

A leader in technology and innovation, Southwire Company, LLC is one of North America's largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools andjobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner.We are proud to offer competitive compensation, employee benefits, tuitionreimbursement andunlimited growth opportunities. Ourmore thanseven decades of progressive growth can be attributed to our determination to developinginnovative systems and solutions, exercising environmental stewardshipand enhancing the well-being ofthe communitiesin which we work and live.How will you power what'spossible?

Job Summary

The IT System Specialist will be an integral part of the ITS Infrastructure team supporting the Southwire enterprise systems and users. The ideal candidates will have experiencing explaining complex solutions to intricate problems and will thrive on helping people reach their goals. We're looking for team-oriented, highly motivated professionals with backgrounds in IT. It will also be required to travel when needed for SAP Go lives, acquisitions, site closures, etc. This position will cover several manufacturing locations and might require occasional travel.

Key Responsibilities

• Work with IT, plant personnel, and 3rd party on installation of IT / OT equipment.
• Support Connected Factory in the plants and perform functions related to push to print systems andequipment, visual displays and testing equipment for product quality sampling
• Providing IT assistance to staff and customers
• Attend Staff and client meetings as required.
• Train end-users on hardware functionality and software programs.
• Resolve incidents and service requests in a timely manner.
• Other responsibilities as assigned.

Required Education & Experience

Minimum Education Level : High School Diploma

Years of Experience : 5+ years

Field of Expertise : IT support

Preferred Education & Experience

Minimum Education Level : Associates

Specialized Degree : IT related

Years of Experience : 8+ years

Preferred Skills, Licenses, & Certificates :

Spans of Control

Reports To (Supervisor Title) : Manager, IT / OT Operations

Does this role Manage Southwire Team Members : No

Scope : Multiple Locations

Travel

Travel : International % of Time : Up to 25%

Workplace Setting : In Office / On Site (4+ days a week)

Physical Requirements

Carrying / Lifting % Time10

Standing % Time 25

Sitting % Time 35

Walking % Time 30

Working Conditions

Office

Laboratory

Plant Floor

Overtime, Weekends, & Holiday

Heights / Elevated Platforms

Dust / Fumes / Gases / Chemicals

Loud Noise

Equipment

Competencies

Nimble Learning

Customer Focus

Plans and Aligns

Collaborates

Balances Stakeholders

Action Oriented

Skills

Benefits We Offer :

Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.