Information Systems Help Desk Technician II Full Time

This job involves technical services work related to interpreting, analyzing, documenting, and resolving customer information system problems within a department. Responsibilities include using independent judgment to classify problems, assess severity and impact, prioritize resolutions, provide technical advice, and correct hardware and software issues. The role also involves assisting users and technical staff through remote network administration and system monitoring tools, coordinating problem resolution activities with users, technical teams, and vendors. During high call volume periods, the position serves as a general technical support specialist by handling incoming requests. Work is performed under general supervision, with shared responsibility for alternating 'on call' weeks.

Organizational Expectations

• Provide a positive and professional representation of the organization.
• Promote a culture of safety for patients and employees by proper identification, reporting, documentation, and prevention.
• Maintain hospital standards for a clean and quiet patient environment to enhance patient care.
• Keep current with standards of practice, trends, and developments related to the role.
• Adhere to infection-control policies, medication procedures, and controlled substance regulations.
• Participate in ongoing quality improvement activities.
• Comply with policies, practices, protocols, and professional standards of the organization and relevant regulatory bodies.
• Handle confidential patient information in accordance with policies.
• Demonstrate excellent customer service aligned with the organization's Vision, Mission, and Values.
• Follow professional standards, hospital policies, and legal requirements, including accreditation standards.

Nonessential Functions

Other duties as assigned.

Essential Functions

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