Talent.com
Principal Customer Success Manager
Principal Customer Success ManagerVirtualVocations • Dorchester, Massachusetts, United States
Principal Customer Success Manager

Principal Customer Success Manager

VirtualVocations • Dorchester, Massachusetts, United States
30+ days ago
Job type
  • Full-time
Job description

A company is looking for a Principal Customer Success Manager to lead strategic customer relationships across valuable accounts.

Key Responsibilities

Manage a portfolio of strategic enterprise customers, ensuring retention, satisfaction, and expansion

Build executive-level relationships and lead QBRs and value discussions using business metrics

Analyze customer usage data to proactively address risks and identify opportunities for upselling

Required Qualifications

7+ years of experience in Customer Success, Account Management, or Strategic Consulting, preferably in B2B SaaS

Proven track record of managing large, complex accounts and delivering measurable business outcomes

Experience influencing senior stakeholders and internal cross-functional teams

Deep understanding of SaaS metrics such as NRR, GRR, and churn

Experience with tools like Salesforce, HubSpot, or Gainsight

Create a job alert for this search

Principal Manager • Dorchester, Massachusetts, United States

Related jobs
Customer Success Manager

Customer Success Manager

Adaptive • Boston, MA, US
Full-time
As our Customer Success Manager, you'll be the primary advocate and partner for our SMB customers from Day 1 onward.Reporting to the VP of Sales and collaborating closely with our existing team of ...Show more
Last updated: 9 days ago • Promoted
Project Manager - Customer Success

Project Manager - Customer Success

VirtualVocations • Lowell, Massachusetts, United States
Full-time
A company is looking for a Project Manager - Customer Success.Key Responsibilities Develop detailed project plans, timelines, and communication strategies Provide regular updates on resource all...Show more
Last updated: 3 days ago • Promoted
Senior Director of Customer Success

Senior Director of Customer Success

VirtualVocations • Lowell, Massachusetts, United States
Full-time
A company is looking for a Senior Director of Customer Success to lead and expand their Customer Success team.Key Responsibilities Lead and manage the Customer Success team, providing mentorship ...Show more
Last updated: 30+ days ago • Promoted
Client Success Lead

Client Success Lead

VirtualVocations • Lowell, Massachusetts, United States
Full-time
A company is looking for a Regional Client Success Lead to support client relationship management for regional accounts.Key Responsibilities Develop and maintain strong client relationships to su...Show more
Last updated: 30+ days ago • Promoted
Customer Success Manager

Customer Success Manager

Acoustic • Boston, MA, US
Full-time
As a Customer Success Manager at Acoustic, you'll become an integral part of our mission to create the future of customer experiences. Acoustic is bringing cutting-edge technology to marketers, leve...Show more
Last updated: 23 days ago • Promoted
Customer Success Manager, Fuel iX

Customer Success Manager, Fuel iX

WillowTree • Boston, MA, US
Full-time
Customer Success Manager, Fuel iX.Welcome to TELUS Digital where innovation drives impact at a global scale.As an award-winning digital product consultancy and the digital division of TELUS, one o...Show more
Last updated: 30+ days ago • Promoted
Senior Deployment Success Manager

Senior Deployment Success Manager

VirtualVocations • Lowell, Massachusetts, United States
Full-time
A company is looking for a Senior Deployment Success Manager to lead and manage deployments while ensuring customer satisfaction. Key Responsibilities Demonstrate proficiency in the Workday HCM an...Show more
Last updated: 1 day ago • Promoted
Enterprise Customer Success Manager

Enterprise Customer Success Manager

Tomorrow.io • Boston, MA, United States
Full-time
Customer Success Team empowers countries, businesses, and individuals to prepare for and manage weather-related challenges that affect their operations, safety, and bottom line.We're looking for an...Show more
Last updated: 24 days ago • Promoted
Customer Success Manager

Customer Success Manager

SmartBear • Somerville, MA, US
Full-time
At SmartBear, we believe building great software starts with quality and we're helping our customers make that happen every day. Our solutions, featuring HaloAI, bring visibility and automation to ...Show more
Last updated: 30+ days ago • Promoted
Customer Success Manager, CancerLinQ

Customer Success Manager, CancerLinQ

ConcertAI • Cambridge, MA, US
Full-time
ConcertAI's CancerLinQ team is seeking a Customer Success Manager to drive customer engagement, satisfaction, and success across our network of oncology practices and health systems.In this role, y...Show more
Last updated: 11 days ago • Promoted
Strategic Customer Success Manager

Strategic Customer Success Manager

VirtualVocations • Lowell, Massachusetts, United States
Full-time
A company is looking for a Strategic Customer Success Manager to drive revenue growth and ensure customer satisfaction.Key Responsibilities Drive growth and retention by identifying opportunities...Show more
Last updated: 30+ days ago • Promoted
Customer Success Lead

Customer Success Lead

VirtualVocations • Lowell, Massachusetts, United States
Full-time
A company is looking for a Customer Success Lead (Fully-Remote).Key Responsibilities Lead, coach, and develop a high-performing Customer Success team Define and implement customer success strate...Show more
Last updated: 30+ days ago • Promoted
Director of Customer Success

Director of Customer Success

VirtualVocations • Lowell, Massachusetts, United States
Full-time
A company is looking for a Director of Customer Success.Key Responsibilities Design and execute the scaled customer success strategy across North America Lead, coach, and develop a high-performi...Show more
Last updated: 30+ days ago • Promoted
Customer Success Manager

Customer Success Manager

Aras Corporation • Andover, MA, US
Full-time
Aras is a leader in product lifecycle management (PLM) and digital thread solutions.As one of the fastest growing PLM companies, our technology enables the rapid delivery of flexible solutions buil...Show more
Last updated: 30+ days ago • Promoted
Customer Success Manager

Customer Success Manager

VirtualVocations • Lowell, Massachusetts, United States
Full-time
A company is looking for a Customer Success Manager.Key Responsibilities Build deep relationships with strategic customers and align solutions to their business priorities Manage a hybrid portfo...Show more
Last updated: 30+ days ago • Promoted
Customer Success Manager

Customer Success Manager

athenahealth • Boston, MA, US
Full-time
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. The Customer Success Organization is focused on helping athenas customer...Show more
Last updated: 2 days ago • Promoted
Principal Customer Success Manager

Principal Customer Success Manager

VirtualVocations • Lowell, Massachusetts, United States
Full-time
A company is looking for a Principal Customer Success Manager to lead strategic customer relationships across valuable accounts. Key Responsibilities Manage a portfolio of strategic enterprise cus...Show more
Last updated: 30+ days ago • Promoted
Client Success Manager

Client Success Manager

VirtualVocations • Lowell, Massachusetts, United States
Full-time
A company is looking for a Client Success Manager.Key Responsibilities Serve as the primary client contact post-implementation, ensuring seamless onboarding and ongoing success Communicate AI ad...Show more
Last updated: 30+ days ago • Promoted
Healthcare Customer Success Team Lead

Healthcare Customer Success Team Lead

VirtualVocations • Lowell, Massachusetts, United States
Full-time
A company is looking for a Team Lead, Customer Success, Health Care.Key Responsibilities Manage and lead a team of Customer Success Managers (CSMs) while serving as a CSM for key customer relatio...Show more
Last updated: 1 day ago • Promoted
Customer Success Manager

Customer Success Manager

Magna • Lowell, MA, US
Permanent
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and r...Show more
Last updated: 28 days ago • Promoted