Safety and Engagement Specialist (Thursday - Monday, 3pm - 11 : 30pm)

Role : Safety and Engagement Specialist (Thursday - Monday, 3pm - 11 : 30pm)

Reports to : Program Manager

Program : 1001- Turning Point

Department : Interim Housing

Location : Turning Point - 1447 16th Street, Santa Monica, CA 90404

Setting : Not 100% Onsite

Schedule : Thursday - Monday, 3pm - 11 : 30pm

Status : Full-time / Non-Exempt / Non-Management

Benefits : Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings : 1

SUMMARY :

As a Safety and Engagement Specialist, you will play a key role in our mission to provide compassionate, restorative care to individuals facing homelessness, mental health challenges, and substance addiction. You will be the first point of contact for clients, fostering a welcoming environment that supports their progress. Using evidence-based approaches like harm reduction, housing-first, and trauma-informed care, you'll engage with clients, ensure adherence to program guidelines, and maintain a safe, well-kept facility. Your responsibilities will include conducting regular site walk-throughs, implementing crisis interventions when needed, keeping accurate documentation, and collaborating with our team to deliver holistic care.

Essential Duties and Responsibilities :

• Provide excellent customer service by engaging and welcoming all participants and guests.
• Collaborate with management and staff in maintaining order and smooth flow of services throughout the day.
• Provide Crisis Intervention using Non-violent Crisis Intervention techniques to disruptive participants.
• Conduct perimeter and facility walkthroughs.
• Provide and promote resources to participants that are available in the community and surrounding areas as well as directions and transportation assistance as needed.
• Oversees NARCAN and Fentanyl testing strips inventory, reporting and training.
• In collaboration with the Program Manager, oversee and update the permanent termination roster.
• Document all incidents including those involving SMPD, fire department and paramedics and submit incident reports.
• Assist with the daily operation of the facility as needed, including general cleaning duties
• Communicate with the supervisor daily to report all issues, concerns, suggestions, and successes.
• Attend all staff meetings, safety team meetings, agency meetings, training and retreats as scheduled.
• Other duties as assigned.

Qualifications :

Work Environment :

EXPECTED BEHAVIORS OF ALL STAFF

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks