Service Request Specialist

Service Request Specialist

DMI (Digital Management, LLC.) is looking for a Service Request Specialist. We are looking for a highly organized and efficient person to provide end user support for our managed services operation. The successful candidate will submit requests to vendors & resolve tickets. When necessary, the Service Request Specialist will cross-train and participate in other responsibilities of the Contact Center team.

Duties and Responsibilities :

• Submit MACD requests (moves, adds, changes, and disconnects).
• Submit vendors orders to request equipment on behalf of DMI customers.
• Update systems assets.
• Assist with activation of mobile phones.
• Monitor vendor responses to resolve tickets.
• Oversee the organization of our ServiceNow ticketing system.
• Assist other teams with overflow work.

Qualifications :

Desired Skills / Experience :

Additional Requirement(s) :

Location : Cincinnati, OH

Working at DMI :

These values aren't just ideals-they show up in how we support every part of your well-being :

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.