Service Center Specialist (Bilingual Preferred)

Location : United States-West Coast

Department : Service Center

Position Type : Full Time, Non-Exempt

Engage PEO, recognized on the 'INC. 5000 Honor Roll for the Fastest Growing Companies' is seeking a Service Center Specialist to join our team. The Service Center Specialist will assist work site employees and employers with Engage PEO's clients in a call center setting, including client support, benefits, and miscellaneous projects. Work in a fast-paced, deadline driven environment, be computer savvy and have experience working in a Windows-based environment, including knowledge of MS Office software. Able to wear different hats, work in a team environment, and understand that their contribution will be essential for the success of this project. Assist in various projects, including assisting other teams and departments. Bilingual in Spanish is a plus. This is a remote position, working west coast business hours (PST).

Primary Responsibilities :

• Answer incoming Tier 1 calls, including employee and employer inquiries.
• Route calls to appropriate departments or creates PrismHR cases
• Assist worksite employees with employee portal troubleshooting
• Process Employee Benefits enrollments assistance
• Assist WSE with onboarding irregularities
• Phone presence is optimistic, confident, and assuring
• Takes corrective action for WSE at all levels of assistance
• Has the ability and willingness to help other team members through positive working relationships
• Works through WSE payroll issues as able

Other Duties & Responsibilities :

Minimum Qualifications :

COMPENSATION :

The starting base hourly pay for this position is listed below. However, you should know that the pay rate may vary based on regional location, the candidate's skill, and relevant experience. In addition, some positions may include a form of bonus or other incentive compensation, which would not be included in this hourly range.

Hourly Rate Range : $18.00-20.00

BENEFITS :

We offer a comprehensive Benefits Package to our full-time salaried, hourly, or commissioned workers. Our 2025 Benefits Package includes :

We believe our success is primarily due to our diverse, talented employees who help to cultivate an inclusive learning culture. We encourage open, regular communication and development that fosters our strong team culture. We are committed to providing inclusive equal employment opportunities to all employees, applicants for employment, and other covered individuals without regard to race, color, religion, age, sex, disability, national origin, citizenship, genetics, military status, sexual orientation, gender identity or expression, family status, or any other characteristic protected by federal, state, or local laws. Furthermore, we are committed to complying with all federal, state, and local anti-discrimination, anti-harassment, and anti-retaliation laws.

Engage PEO is an Equal Opportunity Employer