Customer Success Manager

A company is looking for a Customer Success Manager for Mid-Market Accounts, Remote US.

Key Responsibilities

Engage with existing customers to ensure satisfaction and identify growth opportunities

Lead the renewal process and develop strategies to increase customer investment

Conduct regular account reviews and maintain accurate records of customer interactions

Required Qualifications

Bachelor's Degree in Business, Marketing, or a related field

2-3 years of experience in sales, account management, or customer success, preferably in technology or SaaS

Experience with Salesforce, Gainsight, and Outreach is advantageous

Strong negotiation and closing skills

Ability to learn new technologies quickly and train others