Information Technology Desktop Support

Overview

Sky Systems, Inc. (SkySys) provides a pay range. This range is provided by Sky Systems, Inc. (SkySys). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00 / hr - $24.00 / hr

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Position

Talent Acquisition Partner | Head Hunter | IT Technical Recruitment | Passionate to learn | Technical Recruiter | IT Recruitment | Baker | Team player

Job Type & Location : Onsite (5 days a week - Mon - Fri)

Office area : 2001 Ross Ave, Suite 1600, Dallas, 75201, United States of America

Language : Fluent in English and Spanish

Job Requirements : Technical

• Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break / fix including basic administration of Windows O / S and MAC / Linux OS (preferred).
• Usage Knowledge of TCP / IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under \"Smart Hands\" capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
• Experienced in repeat call analysis and developing preventive actions
• Experienced in Problem management
• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)
• Experience of ticketing tools (ServiceNow / Remedy etc.).

Must haves :

Non-Technical

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