Senior Systems Administrator, IT

Job Description

Job Description

Agility Robotics is a pioneer. Our robot, Digit, is the first to be sold into workplaces across the globe. Our team is differentiated by its expertise in imagining, engineering, and delivering robots with advanced mobility, dexterity, intelligence, and efficiency robots specifically designed to work alongside people, in spaces built for people. Every day, we break through engineering challenges and invent new solutions and capabilities that will one day make robots commonplace and approachable. This work is our passion and our responsibility : our mission is to make businesses more productive and people's lives more fulfilling.

Agility Robotics is deploying humanoid robots that are solving real-world challenges in logistics and manufacturing. Perceiving and understanding the world is critical to Digit's success in these applications. The IT team is looking for a senior systems administrator to help build core systems and improve our work from the ground up.

What We Do

The IT team has the twin responsibilities of making the technology that every Agility Robotics uses as effective and frictionless as possible while also optimizing the performance of our corporate technology stack. We do that by promoting secure, repeatable processes, supporting data wherever it lives, and delivering self-service solutions whenever possible. Everyone at Agility Robotics is a stakeholder and a partner. IT has a diverse range of functions, including incident response, laptop support, office networking, audio / visual administration, SaaS application integration, new hire orientation, and end-user training.

Responsibilities

• As systems administrator you will own the development of endpoint management and IT products across the organization
• Design, develop, deploy and maintain long lasting solutions to reduce friction and support engagement
• Identify trends in request tickets and help build automation and process / product improvements to make the company work more effectively over time and intelligently reduce risk
• Collaborate with the rest of the IT to manage inbound support requests and incidents, and resolve them according to our service level agreements
• Provide top tier customer support in-person, in our ticketing system, and via chat for escalated issues
• Drive documentation and training for our employees to effectively use our corporate tools
• Secure configuration and access management of our operational production tooling
• Participate in weekly sprints and IT projects, both as a contributor and as a subject matter expert

Requirements

Bonus Qualifications

What We Value

In addition to our core values, which are not unique to this position and are necessary for Agility Robotics employees :

Full-time Employees are eligible for Benefits :

Exempt Employees : Flexible, unlimited PTO and 10 company holidays, including a winter shutdown.

Agility Robotics is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits unlawful discriminatory practices, including harassment. Therefore, it is the policy of Agility Robotics to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Agility Robotics prohibits any such discrimination or harassment.

Agility Robotics does not accept unsolicited referrals from third-party recruiting agencies. We prioritize direct applicants and encourage all qualified candidates to apply directly through our careers page. If you are represented by a third party, your application may not be considered. To ensure full consideration, please apply directly.

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