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Director of IT Enterprise Services

Director of IT Enterprise Services

Washington & Jefferson CollegeWashington, PA, USA
1 day ago
Job type
  • Full-time
  • Quick Apply
Job description

Summary

The Director of Enterprise Services is responsible for the College's enterprise ecosystem including but not limited to the SIS / ERP, the enterprise server and storage infrastructure, enterprise cloud infrastructure, identity and access management, systems and data integrations, and various academic / business application systems. The position reports directly to the CIO and provides leadership for the IT Enterprise Services team and combines advanced technical knowledge with tactical and strategic leadership to ensure the efficiency, security, reliability, and continuous improvement of the institution's IT Enterprise Services.

Duties and Responsibilities

Primary Responsibilities

Regularly exercise discretion and judgment to ensure that best IT practices are followed, and that continuous business operations which rely on technology are possible as indicated by the following examples :

  • Develop, supervise, motivate, and evaluate a strong staff with a focus on job commitment, excellence, professionalism, and group cohesion. Facilitate the work of the staff and make sure their work is performed in a coordinated and efficient manner.
  • Direct the overall management and operation of all enterprise services, cloud infrastructure, and systems, which includes identifying problems and opportunities, providing functional and technical support, formulating solutions, conducting user training, and monitoring progress through completion.
  • Prioritize and act on requests for assistance, special projects, and allocation of system resources. Plan and implement special projects assigned by other departments that may impact multiple departments within the enterprise.
  • Direct and perform the day-to-day operational support (as needed) of the system administration duties of the enterprise systems.
  • Provide relationship management to service and support partners.
  • Ensure data integrity, system functionality and security, accurate reporting of data, proper user access and audit of access, and the availability of various utilities / tools provided within the systems.
  • Provide guidance and assistance with application development, enterprise reporting, data conversions, and system integrations.
  • Assist with the development and operational implementation of security policies and procedures in accordance with industry standards on data privacy, security, and regulatory compliance, with a specific focus on securing enterprise and cloud environments.
  • Assist with the development, documentation, and testing of the disaster recovery plan for the College's enterprise services and processes.
  • Assist with the development and maintenance of policies, procedures, knowledge base articles, and documentation aligned with best practices including ITIL and Operational Excellence principles.
  • Serves as a role model of exemplary customer service to faculty, staff, students, and guests of the College by professionally and accurately using independent judgment to troubleshoot, diagnose, record, classify, correct, document, communicate, and close IT Service Requests, incidents, problems, or change requests.

Secondary Responsibilities

  • Serves as a responsible and professional staff member by participating in ITS staff meetings and other functions (training of users, project meetings, and institutional activities); ensuring documentation is created in-line with current standards and is properly maintained according to established procedures and other documentation of main and remote locations.
  • Assist with the preparation of ITS operational expense and capital budgets
  • Collaborate with stakeholders to identify and implement service improvements, automation opportunities, and user experience enhancements.
  • Provide supervisors with regular and detailed reports of progress on assigned tasks or projects upon request.
  • Assist with ensuring the Confidentiality, Integrity, and Availability of "personal information" by protecting against any potential threats or hazards to the security or integrity of such information including unauthorized access to, or use of, such information in a manner that creates a substantial security risk of misuse, theft, or fraud.

    • Qualifications

  • Associate or Bachelor of Arts or Sciences degree in an IT related field, or 10+ years of experience in the areas of project management, business requirement analysis, enterprise architecture, system administration, software development, and managing complex enterprise and application environments.
  • Strong experience in using, configuring, and troubleshooting enterprise tools including vitualization (vmware), enterprise storage, Windows Server and Active Directory, Microsoft365, Entra and Defender products, MS MDM solutions like MS InTune and JAMF, Ellucian Collegue SIS / ERP, backup and recovery solutions, productivity applications, and other business-critical applications. Industry certifications like MS Engineer / Architect, Network+ and / or ITIL are preferred.
  • In-depth technical experience in systems security, user security at the client level, and installing third party software products.
  • Excellent communication, organizational, and problem-solving skills.
  • Bending, kneeling, carrying, lifting (50 pounds), pushing, pulling, reaching, sitting, standing, and walking required for this position.
  • Occasional travel, extended, on-call, or weekend hours may be required for critical support needs.

    • Supervisory Duties

    Assoc. Director of Administrative Computing, Database & Systems Specialist, System Analyst, Administrative Systems Specialist

    Disclaimer

    The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the position described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the position.

    Job Description Status

    The duties and responsibilities listed in this job description are illustrative ones anticipated for this position. Other duties and responsibilities may be assigned as required. Washington & Jefferson College reserves the right to amend or change this job description to meet the needs of its programs. This job description and any attachments do not constitute or represent a contract.

    Application Instructions

    Apply for this job at . Please submit a cover letter and resume. It is recommended that all documents be in PDF format and uploaded at one time. Review of applications will begin immediately.

    Employee Benefits

    Washington & Jefferson College offers a comprehensive benefit package for benefit eligible employees; including health, vision, and dental coverage, group life insurance, AD&D and LTD coverage, retirement plan, generous leave time, and the tuition benefit programs. These benefits add significantly to the employee's total compensation package.

    Getting to Know W&J

    Washington & Jefferson College is the best of both worlds : a small-town college setting in historic Washington, Pa., with easy access to the bustling business and cultural districts of nearby Pittsburgh, Pa. just 30 miles to the north. Founded in 1781, W&J College is a private, residential liberal arts college that is focused on student success. Our dedicated, experienced professors are passionate about teaching and work closely with our students to ensure that they receive a quality, comprehensive education. For more than 200 years, our alumni have influenced change in business, politics, medicine, and the arts and sciences as CEOs, lawyers, doctors, researchers, writers, teachers, and in many other equally worthy professions.

    Celebrating Community

    Washington & Jefferson College welcomes people of all backgrounds and beliefs who wish to participate in a diverse educational community. The College strives to be a place where all students, faculty, administrators and employees are able to live, study and work in an atmosphere free from bias and harassment. The College encourages civil debate and lively exchange of ideas in the belief that such exchanges promote understanding that will grow beyond simple tolerance of difference to embracing and celebrating the richness of diversity. Our graduates acquire knowledge and learn skills that help them thrive in a culturally diverse world.

    Equal Opportunity Employer

    Washington & Jefferson College (W&J) complies with all applicable federal, state and local laws and provides equal opportunity in all educational programs and activities, admission of students and conditions of employment for all qualified individuals regardless of race, color, sex, religion, age, disability, sexual orientation, protected veteran status, gender identity, or national origin.

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