Technical Service Specialist II

Overview

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Join Tecan! Join the market leader! Work in an international and dynamic environment, share our success!

Ever wondered how your skills and unique background could impact the world of tomorrow? Join our Technical Support team and bring your passion and talent to work.

Technical Support Specialist

Your contribution.

Serves customers by providing direct technical support to all Tecan customers, Tecan Sales and Automation Engineers. Supports Quality Systems and Quality Policies by following procedures, work instructions, and proper documentation to meet quality system regulations and ISO requirements.

• Answers customer and Tecan staff technical inquiries via telephone, e-mail and / or voice mail. If inquiry / problem cannot be resolved, then dispatches Field Automation Engineer to customer site for resolution. Follow-up is required through resolution.
• Interacts with customers and internal personnel to document circumstances and conditions that result in a complaint.
• Arranges for shipment of parts or instruments to customer sites and ensures RSO's are properly returned and tracked.
• Rotates cell phone coverage with other Technical Support Specialists.
• Maintains professional and technical knowledge of instruments and products by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• May assist in trade shows or training as needed.
• Handles essential tasks as assigned and responds to change productively.
• Follows all local safety procedures, State and Federal OSHA Regulations, and reports any safety concerns.

Your background.

What makes working at Tecan unique

What We Offer

We're looking forward to receiving your application online. Please submit your CV or resume (without picture and without cover letter, reference letters and diplomas are optional).

lifescience #technicalsupport #helpdesk #techsupport #technical

Our purpose. At Tecan we are driven to improve people's lives and health. We do this by empowering our customers to scale healthcare innovation globally from life science to the clinic. We collaborate with our customers from early-stage innovation through project implementation and beyond. We deliver the products, services and solutions that make lab processes and medical procedures precise, reproducible and compliant.

Stay unique and make it count. Our values - trust, highest standards and ambition - are the cornerstones of our business and provide the framework for Tecan\'s culture. We foster a positive and empowering environment where our rarest assets, our unique employees, can grow and bring their passion and talent to work.

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