Customer Experience Advocate

Customer Experience Advocate


Quick facts

• Location: Carrollton, TX

• Pay: $18.00/hour

• Schedule: Mon–Fri 8:00 AM–5:00 PM

• Position type: Full-time, temp-to-hire

• Work environment: Onsite

Why you’ll like this job

• Steady full-time day shift schedule with no weekend shifts

• A dynamic, collaborative team environment with a path to permanent employment

What you’ll do

• Order Processing & Management: enter daily oven and parts orders into the system within 24–48 hours, verifying pricing, addresses, carriers, and commissions. Issue order confirmations and daily invoicing packets.

• Customer & Sales Support: answer high-volume email and phone inquiries regarding order status, tracking, missing items, lead times, and product documentation.

• Claims & Returns: process customer returns and missing item requests, and resolve freight damage claims standard same-day.

• Cross-Functional Collaboration: work alongside Regional Vice Presidents (RVPs) and Manufacturer Representatives on customer outreach, marketing initiatives, and smooth order transitions.

What you need

• High School diploma or GED required

• 3 to 5 years of strong order processing and/or purchasing experience

• Proficiency in Microsoft Office (Excel, Word, Outlook)

• Professional, courteous telephone demeanor and strong communication skills

• Reliable attendance and a collaborative, team-first attitude

Nice to have: Microsoft Dynamics Great Plains experience and some college education.

Benefits: weekly pay and PrideStaff associate benefits, including medical, dental, and vision options.

Compensation / Pay Rate (Up to): $18.00 - $18.00