Application Support Analyst

Application Support Analyst

Join to apply for the Application Support Analyst role at Hope Network

Description

At Hope Network , over 2,800 compassionate professionals serve individuals across 280+ locations statewide—each playing a vital role in creating powerful comebacks. Whether through hands-on care or essential behind-the-scenes support, every team member contributes to a greater purpose : transforming lives.

What You Do

• Provide primary support for the company's accounting software, ensuring its optimal performance and reliability.
• Troubleshoot and resolve issues related to enterprise software, including system errors, data discrepancies, and user access problems.
• Manage user accounts and permissions, including onboarding new users and handling access requests.
• Coordinate with software vendors for technical support and software updates as needed.
• Meet appropriate metrics for key performance and quality indicators, particularly in terms of in-depth trend analysis.
• Support HR, Clinical, Financial, and Transportation software.

Work Schedule

Monday through Friday, 8 : 00 AM to 5 : 00 PM, with flexibility as needed.

What You Bring

Why Join Our Team

Our Commitment to Inclusion

Our strength lies in our diversity —empowering us to meet the unique needs of over 34,000 individuals we serve each year. We are proud to be an Equal Opportunity Employer and value the diverse perspectives that each team member brings to our mission.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Individual and Family Services

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