Provider Strategy & Operations Associate

Provider Strategy & Operations Associate

At Nourish, we believe empowering providers is the key to transforming patient health at scale. The Provider Strategy team is on the frontlines of that mission tackling the challenge of making Nourish the best place for dietitians to practice while driving better health outcomes for patients.

As a Provider Strategy & Operations Associate, you'll dive into one of the most complex and rewarding problems in healthcare tech : balancing provider satisfaction, patient experience, and health outcomes at scale. You'll work directly with our Provider Strategy & Operations Senior Lead and partner closely with Care Strategy, People, Finance, and Product to design scalable systems, pilot new, strategic initiatives, and improve provider workflows that enable 3,000+ dietitians to deliver life-changing care.

This is a deeply cross-functional role where you'll flex across analysis, system design, and on-the-ground execution. The right person thrives in ambiguity, runs toward messy problems, and is equally energized by building scalable processes as they are by rolling up their sleeves for unglamorous but critical work. You'll be expected to bring sharp analytical skills, comfort in turning data into actionable insights, and strong communication abilities that can align stakeholders ranging from executives to frontline providers. This role is full-time and open to NYC based candidates.

Key Responsibilities :

• Provider Operations : Manage core touchpoints with our 3,000+ providers, including All Hands meetings, newsletters, and community engagement, ensuring communications are clear and consistent.
• Issue Resolution & Process Improvement : Act as the first line of escalation for provider challenges and redesign workflows into scalable systems that make it easier for providers to deliver great care.
• Project Ownership : Lead pilots and initiatives from design through execution, such as productivity incentives, referral program redesigns, or state licensure expansion.
• Provider Insights : Pair interviews, surveys, and focus groups with data analysis to surface actionable insights that improve provider satisfaction, retention, and patient outcomes.
• Data & Analysis : Monitor key metrics like NPS, regretted churn, and utilization, translating trends into clear recommendations that guide strategy and executive decision-making.
• Cross-Functional Partnership : Collaborate with Clinical Quality, CX, People, Product, and Finance to deliver initiatives that improve both the provider and patient experience.

We'd love to hear from you if :

Please note that you must be legally authorized to work in the U.S. for this position.