Provider Engagement Associate

Our Number One Priority Is Scaling To Market Demand

We are looking for individuals who are high horsepower, high throughput, and hyper resourceful to help us increase capacity and grow. We move fast and need to move faster.

All full-time roles are in person in New York. You can learn more about working with us in the last section of this page.

About The Role

As a member of our Provider Growth team, you will own the experience of new healthcare providers and their teams as they begin using our platform. Your job is to make onboarding fast, simple, and effective ensuring every new user sees value early and often. You'll run live training sessions, improve systems and resources, and help provider organizations successfully integrate Tandem into their workflows.

This is a hands-on, client-facing role that requires both empathy and execution. You'll work closely with sales, product, and engineering to build scalable processes, surface feedback, and help the company understand what providers actually need. Your work will directly impact how many patients get the support they need and how fast we can scale.

This is a demanding role, with a high level of autonomy and responsibility. You will be expected to "act like an owner" and commit yourself to Tandem's success. If you are low-ego, hungry to learn, and excited about intense, impactful work that drives both company growth and accelerated career progression, we want to hear from you.

If You Join, You Will :

• Own the end-to-end onboarding experience for new provider organizations, from first contact through full activation
• Deliver training sessions, onboarding walkthroughs, and help materials tailored to different user types (e.g., staff, clinicians, administrators)
• Build repeatable playbooks and self-serve resources to help onboarding scale efficiently
• Monitor activation and adoption data to identify blockers and intervene proactively
• Act as the voice of the provider synthesizing feedback and collaborating with product and engineering to improve the platform
• Drive usage of key features by helping providers understand how to incorporate them into their real-world workflows
• Partner with growth, support, and implementation teams to ensure a cohesive and high-quality user journey

We'll Be Most Excited If You Have :

This is a list of ideal qualifications for this position. If you don't meet every single one of them, you should still consider applying! We're excited to work with people from underrepresented backgrounds, and we encourage people from all backgrounds to apply.

Working With Us

Tandem is based in New York, with our full team working out of a beautiful and spacious office in SoHo.

We run as a high-trust environment with high autonomy, which requires that everyone is fully competent and operates in line with our principles :

We provide competitive compensation with meaningful equity (for full-time employees). Everyone who joins early will be a major contributor to our success, and we reflect this through ownership and pay.

We also provide rich benefits to ensure you can focus on creating impact (for full-time employees) :

Our salary ranges are based on paying competitively for our company's size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Tandem (for full-time employees). Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. Tandem is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity / expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.