Customer Training & Enablement Manager

Job Description

Job Description

TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare with our innovative technology. We believe in empowering our customers through inventive solutions and a commitment to excellence. Our young, rapidly growing team is looking for passionate professionals who thrive in a dynamic, innovative, and collaborative environment.

We are actively seeking a Customer Training & Enablement Manager to ensure customers achieve sustained adoption and ROI through hands-on training, enablement, and advisory support that reinforce change management and unlock the full value of TeamBuilder across the customer lifecycle. This is a remote role, travel required.

Summary of Role

This role spans both Implementation (partnering with Project Managers and Implementation Analysts during onboarding) and post-implementation (partnering with Customer Success to drive long-term adoption and renewals).

The ideal candidate brings firsthand experience in ambulatory practice operations and scheduling, able to connect authentically with practice managers and schedulers by saying “I’ve been in your shoes” and showing them practical strategies to overcome friction. They are technologically savvy, comfortable traveling to medical groups when needed, and responsive to customer requests that require immediate support.

Key Values of all TeamBuilders

Committed to driving growth and delivering value for clients

Innovative and collaborative, focused on effective implementation of our product

Entrepreneurial and ownership mindset

Innovative and agile approach to product and customer success

Training & Enablement Responsibilities

• Design and deliver tiered training curricula :

Smaller medical groups → lighter-touch programs with internal super users trained by TeamBuilder to cascade knowledge.

Enterprise customers → robust programs, workshops, and on-sites.

This would sometimes come in the format of materials and video trainings / office hours, and other times would require in-person working sessions to help managers learn how to build templates and schedules to their unique circumstances, helping them breakthrough mental barriers.

Travel and Responsiveness Expectations

Regularly scheduled onsite training sessions with practice managers and schedulers.

Occasional additional onsite visits requested by customers when new challenges or urgent needs arise.

Flexibility to adjust travel plans and availability based on customer requirements.

Be responsive to customer requests that arise unexpectedly and manage them with minimal hand-off.

Prioritize continuity of support — once engaged with a customer situation, remain with it until resolution where possible.

Balance responsiveness with proactive scheduling by partnering with colleagues when coverage or backup is required.

Ideal Experience and Background

We are seeking a boots-on-the-ground operator who has lived through the day-to-day realities of running an ambulatory medical group practice and understands the nuances of schedule creation. This role requires someone who is both credible with practice managers and operational leaders, and skilled at translating their experience into training and enablement strategies that reduce friction and build confidence.

Strong candidates will have one or more of the following backgrounds :

Relatability :

Cross-Functional Collaboration :

Goals and KPIs

Additional Information

Job Type :  Full-time, Exempt, Remote, Travel Required

Compensation :  Competitive including paid time off, medical benefits, and the potential for an annual performance bonus, and / or equity.

Culture :  We foster a collaborative, engaging, mission-driven culture that values innovation and prioritizes customer success.

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