The Assistant Manager is responsible for performing all Center Manager function in the Manager's absence and generally acting as "second-in-command" at the center. The Assistant Manager is responsible for the successful operation of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment.
Customer Relations
Welcome customers immediately in a professional manner. Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection. Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers. Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card. Remind departing customers to submit feedback about their visit. Thank all departing customers and remind them to return. Resolve customer complaints and damage claims.
Employee Supervision and Management
The center manager is responsible for the direct supervision of all employees of the center. Duties include: hire new employees as needed; evaluate employee performance on a regular basis; resolve employee complaints; administer employee discipline as required; discharge employees as required. Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies). Schedule employees for effective center coverage and efficient use of labor; ensure accurate time-clock use. Prepare payroll each pay period. Maintain accurate and complete employee files.
Center Operations
Other Duties and Responsibilities
Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.
Compensation: $45,000.00 - $65,000.00 per year
Automotive Assistant Manager • Golden, CO, US
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