Senior Inside Sales / Customer Service Rep

Job Description

Job Description

Senior Inside Sales Rep

We are seeking a Senior Level Inside Sales Representative for our Orange, CA branch.

At Berendsen, we provide the products and services to move the world! From hydraulics components to electricification to system-design, and service, Berendsen is one of North America's largest distributors of hydraulic, pneumatic, and electic motion-control products and services. We currently employ more than 400 employees across the United States and Canada – and we’re growing every day! We have the best fluid power distribution and motion-control team in North America.

Berendsen offers a variety of dynamic career paths in 42 locations throughout the US and Canada. We’re proud to support your personal growth and professional development goals throughout the life of your career – including our offer of an employment package that is simply outstanding. Berendsen associates enjoy excellent starting pay, comprehensive health benefits, work / life balance rewards, performance incentives, advancement opportunities, and much, much more.

Duties and Essential Job Functions :

Your Activities Will Include :

• Answer phone calls and emails from customers and outside sales to provide assistance with quotes, pricing, and expediting.
• Enter orders in a timely and efficient manner
• Interact effectively with customers to develop a personal awareness of their needs
• Work in a professional manner to resolve customer's problems and issues, using all the available resources at hand.
• Provide customers with accurate price, delivery, and technical information upon request.
• Adhere to pricing policies as established by sales management; to include freight recovery, using sell matrices and contracts as applicable
• Assist Central Purchasing to ensure customer orders are placed quickly and accurately
• Proactively review open order book to ensuer timely delivery to customers and anticipate delivery disruption
• Communicate regularly and timely with management and any other personnel regarding performance, complaints, inquiries, competitive activities, problems, market conditions, or other pertinent information
• Inform all customers and prospects of the established terms and conditions of sale
• Assure that all adjustments, product returns, credits and other pertinent dealings are performed accurately and timely with proper documentation
• Processing credit requests, rebates, and maintaining office files
• Maintaining inventory records and quality control practices

Required :

Why Berendsen?

Berendsen is a company full of employees with decades of loyal service. We believe there is no resource more valuable than our people. It is the talent, collective knowledge, training and experience of our employees that will enable us to move ahead. In return for your hard work, we will provide :