Technical Business Analyst 3 / Senior Technical BA

The Enterprise BI & Analytics Team is the central hub of analytics at WebstaurantStore. We transform billions of data points across marketing, supply chain, and customer experience into trusted data and into actionable insights. Leveraging a modern data stack and innovative DataOps practices, the team enables smarter decisions, scalable growth, and new opportunities. Senior Technical Business Analysts partner with Stakeholder teams, analysts, and engineers to bring high-visibility and high-impact BI solutions and Data Products to life. In this role, you will lead the delivery of BI & Analytics solutions.

Senior Technical Business Analysts (STBAs) are trusted partners to stakeholder teams and development teams alike. They strike a fine balance between managing development capacity with stakeholder needs, while working skillfully to set the right expectations across all parties. STBAs own and manage agile sprints, ranging from delivery scope, backlog grooming, leading standups, and coordinating solutions with stakeholders, managers, analysts, and engineers. STBAs play a key role in delivering BI & Analytics solutions to the business by communicating progress to stakeholders, identifying & alleviating team challenges, and prioritizing high-value BI projects across our backlog. As focus areas for 2026, the Enterprise BI & Analytics Team is deploying new Data Governance and Data Quality programs; experience in this area is a bonus but not required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Solution Delivery

• Identify, refine, and plan BI and data product solutions.
• Build and manage the product backlog and delivery roadmap.
• Ensure the smooth delivery of BI & Analytics projects

Agile / Scrum Management

• Lead agile ceremonies (standups, grooming, sizing, retros, reviews).
• Coordinate with analysts and developers to manage backlog and sprint work.
• Prioritize competing requests and communicate progress clearly.
• Track sprint outcomes, remove blockers, and escalate issues when needed.
• Support long-term planning and integrate strategic initiatives.
• Provide resource allocation recommendations for each sprint.

Stakeholder Communication & Relationship Building

• Maintain strong relationships across business units and technical teams.
• Serve as a trusted business partner: have a perspective about what is the right thing to do vs. taking orders.
• Partner with BI analysts on requirements gathering and request refinement.
• Communicate developer needs clearly to business stakeholders.
• Facilitate discussions when challenges or conflicts arise.

Leadership and Strategy

• Align project needs with BI Manager plans and support continual team development.
• Provide quarterly updates on team performance and effectiveness.
• Uphold internal standards and mentor junior team members.

Experience

• Scrum certification or equivalent experience leading scrum ceremonies
• 5+ years of experience in an Agile environment, ideally in BI Scrum Master or BI Delivery Lead roles
• Bachelor’s degree in a related field, or equivalent combination of education and experience

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

• Understanding of BI concepts and development lifecycle.
• Experience with pushing BI & Analytics solutions over the finish line and driving value for the business
• Experience with agile planning tools (preferably Azure DevOps).
• Proficiency with MS Office tools required (Outlook, Word, Excel, PowerPoint)
• Ability to lead multiple projects in a fast-paced environment.
• Strong attention to detail and excellent communication skills.
• Ability to navigate changing priorities with professionalism and emotional intelligence.
• Customer-focused attitude and commitment to delivering high-quality outcomes.
• Great but not required: Experience implementing and running Data Governance programs.
• Great but not required: Experience working with Snowflake, BigQuery, or similar modern data technology.
• Great but not required: Experience defining and managing Data Products.
• Great but not required: Experience working with DataOps CI/CD processes at scale.