Duties may include but not be limited to: The RCI Lead MSA at this level provides advanced administrative care coordination and works independently, and closely with lower graded administrative staff answering questions and assisting with Referral Coordination Initiative outpatient services and community care healthcare services while being in direct contact with the RCI MSA supervisor.
The RCI Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage. Performs assigned duties in a manner that promotes quality health care, outstanding customer service, and the maintenance of an environment committed to serving the veteran. Reports any backlogs and any difficulties in meeting deadlines. Schedules appointments and manages work lists as outlined in VHA policy. The RCI Lead MSA assists the unit with complex and non-standard procedures, including clinical flow processes related to care access across multiple clinics, specialties, and/or community resources.
Contact the patient and discusses options for internal/direct VA care vs. Community Care (when eligible) when the Clinical RCT determines it is appropriate, based on clinical complexity requested. Documents the discussion in the electronic medical record. Assignments at this level include but are not limited to: providing guidance to staff members, to include changes in policies and procedures, creating and maintaining employee work schedules; and acting as a liaison among RCI staff, patients and other interdisciplinary staff to resolve day to day conflicts. Communicates with in-network community-based medical offices/facilities to schedule appointments and communicates with the patient and team as necessary. Demonstrates understanding of the purpose of the Standard Episode of Care (SEOC) and applies appropriate SEOC when the admin triage tool indicates a basic level of care coordination.
For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. The RCI Lead MSA acts as supervisor in the absence of the RCI MSA Supervisor.
Work Schedule: Monday thru Friday, 0730am to 1600pm. Telework: Not Available. Virtual: This is not a virtual position. Functional Statement #: 000000
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