Service Specialist (Part-Time or Full-Time) - Soho

From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals:

• a commitment to doing things the right way, not the easy way.
• To making things that are as original as they are timeless.
• To being true to ourselves, even when that truth sets us apart from the mainstream. Maintaining authenticity in a trend-driven industry also means creating a collaborative workspace that supports talent, creativity and forward-thinking.
• As New Yorkers, community has become synonymous with our brand.
• An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future The Role As a Service Specialist you will support front of house operational functions to provide our customers with a best-in-class service experience.
• Front of house functions include, but are not limited to, cash wrap management, customer transactions and services, omnichannel services, answering phones, and understanding and executing operational policies/procedures.
• What You'll Do Maintain Operational Excellence Policy and Procedure Maintain a knowledge and understanding of all Policy and Procedure POS Management Perform standard POS functions i.e. customer sales, returns, exchanges, inventory lookup Ensure accurate cash handling Efficiently open and close register Maintain a clean, organized, and stocked cash wrap Acquire new customers and maintain up to date contact information within POS and clienteling tool Execute fundamental clienteling tool operations Assist client with extended services i.e. alterations, order follow up, messenger Ensure packaging of items meets required standards Omni Channel Support omni services i.e.
• BOPIS, order fulfillment, order status lookup Stock/Inventory Management Maintain an accurate inventory through efficient transaction processing Assist store team with inventory related tasks as needed Follow loss prevention procedures Customer and Brand Experience Partner with Store Management and Store Team to ensure positive brand representation as portrayed through product, store maintenance, and customer service.
• Greet and assist customers in a friendly and professional manner Support a best -in-class level of customer service through extensive product knowledge and operational ownership Assist with customer repairs, dry-cleaning, and alterations processes Assist with floor sets, window changes and other merchandising expectations as needed Maintain a one company/one experience perspective in all customer service interactions Understand and exemplify the rag and bone brand philosophy and lifestyle Emulate the brand aesthetic and embody and strong sense of fashion Personal Excellence Consistently act within the core values of rag and bone Appropriately manage conflict with all members of the team and take ownership of your contribution to the overall team morale Contribute to a positive, fun, professional, productive, and team -oriented store atmosphere Identify opportunities to support the team in delivering best in class customer service Ability to receive feedback from management and peers Experience/Capabilities Previous experience in retail sales and/or customer service preferred Ability to lift at least 30lbs, carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend Availability to work per the needs of the business Rules we live by The Customer Rules - Prior work experience in a client centric, sales environment Be a Good Human - Be original, be authentic Have No Fear - Innovate, solve problems Own Every Decision - Work together, get results Quality Matters - Be disciplined, be competitive Make S**t Happen Availability Requirements The Service Specialist role is full-time and requires 32-40 hours per week. Benefits Clothing Allowance Generous Employee Discount Paid Time Off Medical, dental, vision and ancillary benefits Membership to Calm and access to other wellness benefits 401k Paid Parental Leave rag & bone is an EEO/Affirmative Action Employer.
• No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• The employee must occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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