We are looking for Shift Leaders to join our Empire Group Team!
Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Responsibilities:
Team Environment:
Operational Excellence:
Profitability:
Skills and Qualifications:
Competencies:
Great Focus:
• Understands and exceeds guest expectations, needs and requirements
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process
Passion for:
• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others
Problem Solving and Decision Making:
• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary
Interpersonal Relationships & Influence:
• Develops and maintains relationships with team members
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Bubbakoo’s Burritos is the community’s go-to Mexican-fusion fast-casual restaurant. Born in Point Pleasant, New Jersey along the Jersey Shore in 2008, Bubbakoo’s Burritos has grown to more than 100 U.S. locations in 15 states.
Cofounders Paul Altero and Bill Hart developed the concept after years of working together in the restaurant industry honing their craft. The duo’s complementary skill sets are the foundational elements behind the brand’s success. They have built a team that with expertise in all functional areas to provide best-in-class support for Bubbakoo’s Burritos franchisees.
Shift Leader • Lansing, MI, US
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