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Packaging and Specialty Papers Process Excellence Specialist
Packaging and Specialty Papers Process Excellence SpecialistPacifica Continental • Fort Lauderdale, FL, US
Packaging and Specialty Papers Process Excellence Specialist

Packaging and Specialty Papers Process Excellence Specialist

Pacifica Continental • Fort Lauderdale, FL, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Department:

  • Sustainability, Research and Innovation Directory (DSPI) Area: Biopulp Education – Paper / Process Excellence Location: US – Fort Lauderdale Reports to: Biopulp Functional Manager – Paper Process Excellence Last Updated: April 9, 2025 Position Summary Provide specialized technical support (Level 2) to Fiber-to-Fiber initiatives, including diagnostics (e.g., 5-step approach, audits, simulations) and end-to-end project execution.
  • Act as a subject matter expert during trials, troubleshooting, and complex customer projects involving process or investment decisions.
  • Support the launch of innovative products by offering technical guidance and collecting feedback for R&D and Marketing.
  • Manage and update strategic and technical information about customers to support strategic sales planning.
  • Conduct regular customer visits with the commercial team to deliver expert technical service and strengthen relationships.
  • Main Responsibilities Strategic Responsibilities Build strong relationships with customers and internal leaders to identify new business and innovation opportunities.
  • Communicate long-term customer needs clearly to internal teams to support product, service, and process innovation.
  • Technical Responsibilities Provide Level 2 technical support, especially for new products, applications, and complex customer challenges.
  • Execute testing, application trials, and pilot projects for new SKUs with strategic clients.
  • Ensure execution of customer-involved innovation projects across internal departments.
  • Customer Experience Responsibilities Design and implement customized technical experiences for clients, during on-site visits or workshops.
  • Maintain structured procedures to track and enhance the customer journey.
  • Ensure consistency in communication and data sharing across internal and external stakeholders.
  • Project and Team Skills Execute a portfolio of customer-centric technical projects.
  • Demonstrate analytical thinking, accountability, and proactive leadership in complex, fast-moving environments.
  • Education Bachelor's degree in Chemical Engineering, Process Engineering, or Pulp and Paper Engineering.
  • Postgraduate qualification in Project Management, Business Administration, or related technical fields is a plus.
  • Fluent in English; additional languages (especially Portuguese or Spanish) are an advantage.
  • Mandatory Requirements Deep experience in paper manufacturing (process, operations, R&D, engineering, or quality), ideally in packaging or specialty papers.
  • Strong knowledge of the Pulp and Paper industry.
  • Background in Chemistry or Engineering.
  • Fluent in English (written and spoken).
  • Willingness to travel up to 50% within North America and EMEA and occasionally to Brazil.
  • Desirable Qualifications Experience in customer-facing roles, especially in technical sales or technical services.
  • Strong negotiation and communication skills.
  • Familiarity with innovation projects and cross-functional collaboration.
  • Proficiency in data analysis tools or process simulation software is a plus.
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Packaging and Specialty Papers Process Excellence Specialist • Fort Lauderdale, FL, US

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