Dental Senior Office Manager

Job Description

Job Description

Who We Are :

At Diamond Braces, we believe in improving lives through healthier smiles. Our mission is to provide orthodontic care that is affordable, accessible, and delivered with amazing customer service—the 'AAA Experience.' We’re committed to making every smile count, and we live by our “No Smile Left Behind” philosophy.

At Diamond Braces, your career growth is our priority. We provide continuous opportunities to learn, advance, and take on new challenges. As part of our team, you’ll have a clear path to success, with the support and resources you need to reach your professional goals while making a meaningful impact on our clients’ lives.

Dental Senior Office Manager

Diamond Braces is seeking an experienced and driven Dental Senior Office Manager to oversee operations across multiple dental practice locations. In this leadership role, you will ensure that all practices under your supervision meet operational, financial, and clinical standards, driving exceptional patient experiences and strong business performance.

Essential Functions :

Oversee operations for multiple dental practice locations within the district.

Ensure all locations operate efficiently and deliver exceptional patient care and customer service.

Collaborate with practice managers and dental teams to achieve operational goals and compliance with clinical protocols.

Develop, implement, and monitor key performance indicators (KPIs) across all locations to assess and drive practice performance.

Provide actionable insights and regular reporting on KPIs to leadership, identifying areas for improvement and ensuring accountability.

Analyze and manage practice P&L statements to drive revenue growth and profitability while maintaining high-quality patient care.

Lead, coach, and mentor practice managers and staff to foster a culture of collaboration, continuous improvement, and professional development.

Implement operational best practices, ensuring compliance with policies, procedures, and regulatory requirements.

Collaborate with clinical leadership to support recruitment, onboarding, and retention of dental professionals.

Drive initiatives to enhance patient satisfaction, operational excellence, and team engagement across all practices.

Qualifications :

Minimum of 5 years of experience working in Dental Service Organizations (DSOs), with a proven track record of managing multiple practice locations.

Demonstrated experience in measuring and reporting KPIs for multi-site locations.

Strong understanding of P&L statements, with the ability to identify trends, opportunities, and areas for improvement.

Excellent leadership, communication, and interpersonal skills, with a collaborative approach to team management.

Ability to work in a fast-paced, dynamic environment while prioritizing tasks and meeting deadlines.

Associate or bachelor’s degree in business, healthcare administration, or a related field.

Benefits :

Highly competitive compensation.

Health, dental, and vision insurance.

401(k) retirement plan with company match.

Paid time off and holidays.

• Discounted orthodontic care for you and your family.
• Loan assistance for dental assistant school and continued education (CE).

Access to cutting-edge technology and world-class facilities.

A fun, inclusive, and supportive culture where your career can thrive.

Job Type : Full-time

Compensation : Salary range starting at $75,000; final offer will be determined by experience and qualifications.

Job Location : In-person; local travel between offices required.

Work Hours : Monday-Thursday (8 : 30 am - 6 pm or 9 : 30 am - 7 pm), Friday (8 : 30 am - 5 pm), Saturday (8 : 30 am - 4 pm)