Retail Investigation & Audit Manager – East

Position Summary

The Investigation & Audit Manager conducts operational audits and investigations across assigned geographies to identify, reduce, and prevent loss. This role bridges the gap between field operations and corporate compliance, ensuring stores adhere to Profit Protection standards and audit protocols. The Manager leads investigations into policy violations, process gaps, and potential fraud while providing actionable insights to improve field accountability and operational discipline.

Key Responsibilities

Audit & Investigation Execution

• Conduct scheduled and unscheduled store audits to assess compliance with operational and financial controls.
• Lead investigations into theft, fraud, and procedural breaches across assigned locations.
• Partner with Field Teams and Operations to identify root causes, mitigate risks, and implement corrective actions.
• Maintain detailed records of findings, evidence, and recommendations to ensure traceability and compliance.
• Provide training and support to field leaders on audit protocols, investigation readiness, and resolution procedures.

Compliance & Reporting

Key Metrics

Job Requirements

Skills & Competencies

Leadership Attributes

Embodies WHSmith’s values of transparency, accountability, and excellence